Refund policy

At Boutelle, customer satisfaction is our highest priority. If you are not fully satisfied with your purchase, we offer a 30-day refund policy from the date you receive your order.

To be eligible for a refund, the following conditions must be met:

• The product must be returned in its original condition, without damage or signs of excessive use.

• All items must include original accessories, manuals, certificates of authenticity, and packaging.

• You must contact us within 30 days of receiving your order.

• Return shipping costs are the responsibility of the customer, unless the product is defective or the error is on our part.

• Refunds will be issued using the original payment method within 7 business days after the returned item has been received and inspected.

• Sale or promotional items may be returned if they otherwise meet the conditions in this policy. Final-sale items, if any, will be clearly identified before purchase.

1. Contact our customer service team via email at info@shopboutelle.com, providing your order number, the reason for the return, and, if possible, photos of the item concerned.
   
   
2. Carefully package the item along with a copy of your invoice or order confirmation.
   
   
3. Ship the item to the address provided in the return instructions, using a trackable shipping service to prevent issues related to loss or damage in transit.

U.S. return address: Approved returns should be sent to 51 E Jefferson St, Unit 3204, Orlando, FL 32802, United States. Please contact us at info@shopboutelle.com before shipping so we can provide return instructions.

Please note that Boutelle reserves the right to refuse a refund if the above conditions are not met. If you have any questions regarding our refund policy, please do not hesitate to contact our customer service team.